Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.
I placed an order on Zuzuche on September 23, and paid 688 RMB in full with my credit card. On October 8, Europcar charged 660.39 RMB to my credit card. I was charged twice for the rental. Overcharged me.
At the rental counter, they swiped my card twice, once for 100 AUD and once for a smaller amount. They said they would refund the 100 AUD but it was never returned.
“Overall was alright except for pick-up experiences..”
About Europcar:8.7/10
The pick-up was supposed to be at 12pm but ended up had to wait for more than 1 hour which affected my plans for the day. The counter staff wasn't very friendly.
Like: It was so easy to locate. Information was excellent. Staff were friendly. Dislike: Nothing
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View more >Dislike: Nothing