The counter staff were unhelpful and didn't assist with car pickup or provide vehicle information. The car itself and the interior were generally fine but were covered in minor scratches. When I reported this, they just told me to take photos for evidence without providing any vehicle information for comparison. For returns, they just told me to take photos and drop the key in a box, without checking the car or asking for the car number or whether it was returned on time. This gave me no sense of security and made me feel vulnerable to being scammed. It also seemed like the car wasn't cleaned properly, as if it was handed directly to the next customer after I returned it.

Pick up and drop was quick and easy. Car was new and perfect for our trip, opted for a larger SUV so that we had a bit more comfort and was super happy with the price and glad we made that choice.

friendly staff

cool

It was busy at the counter but staff were quick to try and sort people out. We paid for a sat nav as extra with them and it was pretty useless and we relied on our phone for maps the whole trip. otber than that all smooth.

Car had not had its interior cleaned. Rubbish in the car from a previous customer (water bottle, hire car signage etc)