Not being able to speak English clearly, which bothered me. I received a car other than the one that was identified by me, where I booked a European-made car and received a Korean car under the pretext that the requested car was not available, which is supposed to give me a European-made car. The way employees speak nervously and are unclear due to their poor language and lack of respect for the other party because they are not understood. I will not make reservations from the same company in the future.
The staff at the rental company were very nice. There was a problem with my credit card when picking up the car, and it took a long time to resolve, but they were very patient throughout. The car was very new, a model from January 2022 with just over 20,000 kilometers on it. The car was very comfortable and easy to drive. Being a diesel vehicle, it was very fuel-efficient.
The entire experience was excellent, straightforward and hassle-free. They explained the accident handling process clearly when I purchased full insurance, without any extra sales push. I voluntarily opted to add the no-police-report full coverage insurance for single accidents, which was reasonably priced at 10 euros per day.
Very satisfied. No upselling during pickup, they even proactively added a WhatsApp contact for easier communication. When returning the car, despite scratches on the tires and rims, the store manager waived the fine after consulting. Highly recommended.
The car rental service was very friendly. They made coffee for us while we waited, showed us the location of the gas station when handing over the car, and even helped us connect Bluetooth.
Slightly annoying that the pickup location was way off airport. Needed to call the company for them to dispatch a pickup and take us to the airport. If dropping at IST, spare an extra HOUR at least for the dropoff process.
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