The entire experience was excellent, straightforward and hassle-free. They explained the accident handling process clearly when I purchased full insurance, without any extra sales push. I voluntarily opted to add the no-police-report full coverage insurance for single accidents, which was reasonably priced at 10 euros per day.
The car rental company is not located at the airport. After exiting the airport, I called the company and arranged to wait at the Starbucks entrance. The staff drove over to pick me up, though the wait time was a bit long. Everything else was fine, and communication went smoothly. The vehicle pickup and inspection process at the store was quick and straightforward. For pickup, all they required were a credit card (non-UnionPay), a passport, and a driver's license translation. They didn’t even check the original driver's license, which I forgot to bring. I was initially prepared for an argument but ended up not needing it at all. For those worried about forgetting their license, there’s no need to stress. The car wasn’t provided with a full tank of gas, so just return it with the same level you received.
Initially, I thought car rental companies without storefronts at the airport might not be reliable, but that's not the case. That area has multiple car rental companies.
Very satisfied. No upselling during pickup, they even proactively added a WhatsApp contact for easier communication. When returning the car, despite scratches on the tires and rims, the store manager waived the fine after consulting. Highly recommended.
The car rental service was very friendly. They made coffee for us while we waited, showed us the location of the gas station when handing over the car, and even helped us connect Bluetooth.
The QEEQ pickup voucher stated that the car should be picked up within the airport, but after asking around, a local Turkish person helped me make a call to reach the store and arrange a pickup.
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