CAR RENTAL REVIEWS ON ESSENCE CAR RENTAL IN ISTANBUL

Overall, no major issues. Of course, it can't be compared to bigger companies given the price difference. However, some details need improvement. I needed to return the car a day early and contacted them via SMS, but didn't get a response. This caused a lot of hassle when I got to Istanbul, trying to find parking and contact them by phone despite the language barrier, which cost me quite a bit.

The car was in great condition, a diesel Renault CLIO, recently registered for three months with only 5000 kilometers. It was basically brand new.

Car pick-up was easy and straightforward. A company representative met us at the arrivals hall and took us directly to the parking lot opposite. After verifying and inspecting the car, we received the keys. No unnecessary questions or explanations about operating the vehicle. They just informed us that the car had no gas and could only drive for about 10 kilometers. We also had to pay the parking fee ourselves when leaving the lot. I asked the parking attendant where the nearest gas station was, but he didn't speak English. Without further ado, I drove out of the airport, avoiding highways and overpasses, sticking to surface roads to find a gas station. I stopped on the side of the road and flagged down a taxi to ask the driver. He didn't know either. Just when I was about to despair, a passenger in the taxi told me to follow him. People in Islamic countries are actually very friendly, haha.

Gayet ilgililerdi teşekkürler

The actual car was provided by their agent, and the car's features were somewhat basic. Everything else was good.

Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.