Gayet ilgililerdi teşekkürler

Overall, no major issues. Of course, it can't be compared to bigger companies given the price difference. However, some details need improvement. I needed to return the car a day early and contacted them via SMS, but didn't get a response. This caused a lot of hassle when I got to Istanbul, trying to find parking and contact them by phone despite the language barrier, which cost me quite a bit.

The car pickup staff was very friendly and everything went well.

Overall, this self-driving trip in Turkey was joyful and pleasant. The car we got from the rental company was a nearly new Renault with automatic transmission, and it was easy to handle. The company's service attitude was also good. The only regret was that our original request for a car delivery service was not fulfilled (it seems other rental companies do offer this service). Additionally, the pickup address provided by the company did not match the actual pickup location, which caused some trouble when picking up the car. We had to spend quite some time finding the place.

1. When renting the car, they promised someone would pick us up at the airport. We provided flight information in advance, but after waiting for half an hour, no one showed up. We had to use our phone with international roaming to call the store, then waited another half hour. 2. An employee at the store tried to overcharge us, asking us to pay an additional 25 euros for highway fees, which we refused. They then claimed that they had already upgraded us to a diesel car and demanded more money. It turned out that highways in Turkey are free and the store only has diesel cars. 3. We used a credit card to pay, but the employee insisted my credit card couldn't process local currency (even though it worked everywhere else). They forced us to exchange euros to local cash with a bad exchange rate. Eventually, they allowed us to pay in euros but still refused to accept card payments. The rental was supposed to be 304.2 euros in cash, but we paid 305 euros and received no change. 4. We booked the return location as Downtown, but we were told that the Downtown and Airport locations are the same and we could only return the car at the airport. We were forced to pay an additional 20 euros to return the car in the city center, which was not in our budget.

There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.