Really easy and great value.

The staff tried to upsell insurance and their English proficiency was not very good.

We picked up the car in Madrid and traveled through Portugal (Porto, Lisbon, Faro) and Spain (Seville, Malaga, Granada). The diesel car broke down due to a lack of urea (Doesn't the rental company check this?). This required us to communicate with AVIS over the phone, but their customer service was poor, and communication was difficult. After several tries, the vehicle was finally towed away. AVIS did not provide a replacement car, so we had to go to the airport rental company ourselves to find an alternative vehicle. Unfortunately, the car model changed from a 7-seater Mercedes to a 5-seater Peugeot. The entire experience was stressful and left us feeling helpless.

The staff clearly explained the rental process, precautions, and fee structure in detail. The rental company at Sevilla train station is on the second floor, facing the train stops. The car pickup point is on the ground floor parking lot, easy to find. Both pick-up and drop-off are mostly self-service.

Not bad

The staff drove the car to us when we rented it, and the return process was very smooth. They took the car from the front door without inspecting the exterior much.