親切でした

We chose the full coverage insurance when booking the car. At the Barcelona airport rental counter, we specifically informed the staff that we already had insurance and did not need any additional coverage. However, they still added insurance to the bill, claiming it was a refundable deposit. It's been half a month since we returned to our home country, and the amount has yet to be refunded. This charge is incredibly frustrating.

The rental company required purchasing their insurance at pickup, which I declined. There was no prior notice about the change in vehicle model. After completing the paperwork and receiving the car key, everything thereafter was self-service. The car provided was a Mercedes A180D instead of the Volkswagen T-Cross, and I was quite worried about scraping the undercarriage while driving on small roads. The staff at the return location were very friendly.

Good and satisfactory

ME dieron un coche inferior al reservado y AUTOMATICO y yo habia reservado MANUAL y me engañaron me dijeron que me daban un manual de categoria inferior y cuando llegue al parking despues de discutir me habian dado un coche inferior y AUTOMATICO

Todo OK

Unjustified charges, they overcharged an extra day and also added a fee for different drop-off location. After a complaint, they refunded over 50 euros, but it still wasn't enough.