Caro

The pickup and drop-off process took a long time, the location was hard to find, and the shuttle bus to the airport ran infrequently, nearly causing me to miss my flight!

Woman at counter was rude, unhelpful and aggressive. I would like to complain about how she treated customers but she told us no one more senior was available when we collected the car.

The counter staff were lovely. I was very disappointed to have to pay extra for insurance.

Tiempo de espera para recoger el coche muy largo. El coche olía demasiado a tabaco, hemos tenido que comprar 2 ambientadores (con el ambientador normal de coches no fue suficiente, y compramos otro en spray) y se notaba que había sido limpiado solo superficialmente. Aunque en el contrato ponía que la política de combustible era lleno/lleno, nos entregaron un coche con 40% del deposito, y eso nos supuso un problema, ya que no conocíamos el consumo del coche y acabamos devolviendo el coche con más combustible de lo que tocaba.

All went very smoothly although very disappointed with the amount of time spent at collection desk, this was running at full capacity, just not enough employees to handle the volume of customers.