Great experience!

The car was somewhat dirty when picked up, and as it was brand new, the smell inside was quite strong. Had to drive with the window open, and the smell faded after three days.

The counter staff was excellent, but having to take a shuttle from the airport to pick up the car. I specifically look for on-site rentals to save time. It was difficult to find the shuttle location since the airport counter was closed then we hade to take another company’s shuttle to pick up the car.

I requested a small car but received full size; not good for driving in Hawaii, Big Island; who needs black car in such sunny place as Haiwai, it heats up so fast. it is confusing to locate drop off place, the signs are misleading very much

Yes one staff was very particular and gave us a free lecture but all is well

It was smooth and painless