Will use this service again!

Satisfied

I booked through Yesaway as I needed a car last minute. Although the price was slightly higher, the service was excellent and very efficient. The customer service even reminded me about nearby gas stations and the car return location. Overall, extremely satisfied!

Overall service was average. Due to the language barrier, communication relied on images, basic gestures, and translation apps, which felt rather inefficient. At pickup, I showed them a picture of their store, but the staff just shook their head and ignored me. Did they not understand my intent? If that's the case, they could have asked me further or clarified if the store wasn’t theirs. Then I presented the rental voucher, and they immediately signaled to proceed with the process. I finally breathed a sigh of relief—found the right place! At vehicle return, the inspection went smoothly, but they informed us about a toll fee, which confused us. After questioning it, they pulled up a system image showing the incurred fee. We promptly showed our proof of toll payment, but they said something unclear and appeared to ignore us. Since we were running short on time for our flight, we used the translation app to stress the urgency and asked them to resolve the issue quickly. They only insisted we pay the fee. Having no choice due to time constraints, we paid and left.

After collecting my luggage and exiting through the arrival gate, the Thai Rent A Car desk was on the right, still inside the airport. I provided the staff with my QEEQ order number and the required documents, and then someone escorted me to pick up the car. They carefully inspected the existing scratches on the car, which was a brand-new 2011 Pajero Sport SUV. Overall, the experience was great.

Very pleased with fortuner - reasonably new and very clean. Well serviced and maintained with good features. Staff were efficient, friendly and helpful.

Impressed, will use again