The airport counter was very easy to find. Communication was generally smooth. The process of submitting documents and getting the car was also seamless.
Very satisfied. Although the Hertz store is not located inside the airport, after landing and retrieving luggage at the airport car rental area, the staff was already waiting there. The reception was friendly, and the vehicle was ready in the parking lot.
The service was excellent. I purchased basic insurance on the platform and upgraded to full coverage on-site, so there was no need for reimbursement. The store didn't inspect the vehicle much. Everything was very quick—15 minutes to pick up the car and 5 minutes to return it.
The service was good, but the car's condition was average. The car was in very poor condition. The taillight was broken, the steering wheel was misaligned, and the car body had multiple scratches. Thankfully, I purchased full insurance, or else I would worry about disputes when returning the car.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Koh Samui
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