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Good but not great

Reviewed: Wed, Sep 11, 2019
About Europcar: 8.3 /10
Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either. I don't know if it would be resolved or not.
About QEEQ: 8.0 /10
Mini Van | Citroen C4 Grand Picasso 7 Seats or similar

Relevant Reviews on Europcar in United Kingdom

Rex Hearst

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Reviewed: Tue, May 20, 2025
About Europcar: 8.0 /10
It was okay, they explained the existing damage and taught me how to start the electric car for the first time.
About QEEQ: 8.0 /10

Malcolm Rutherford

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Reviewed: Sun, Sep 22, 2024
About Europcar: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Rodney Raman

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Reviewed: Mon, Jul 17, 2017
About Europcar: 10.0 /10
The car rental office is right at the airport, very easy to find once you exit. The counter staff were very friendly and the paperwork was processed quickly.
About QEEQ: 10.0 /10

Eudora Dan

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Reviewed: Wed, Sep 7, 2016
About Europcar: 10.0 /10
The staff was a bit careless; you need to carefully review the terms yourself. Everything else was fine, but the rental fee for automatic cars is quite high, much more expensive than in the US. Is this the norm in the UK?

A.Clark

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Compact | Hyundai i30 or similar
Reviewed: Tue, Sep 3, 2019
“Easy”
About Europcar: 9.3 /10
Whilst I was very happy with the car and the man who served me at pick up was friendly, I was ignored initially whilst two people in the office discussed something, even though they could see me waiting. I was also not given any instructions on how to operate the vehicle and I don't normally drive a manual.
About QEEQ: 9.0 /10

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