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Live chat Email us Service Code: 9896500262
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Good but not great

Reviewed: Wed, Sep 11, 2019
About Europcar: 8.3 /10
Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either. I don't know if it would be resolved or not.
About QEEQ: 8.0 /10
Mini Van | Citroen C4 Grand Picasso 7 Seats or similar

Relevant Reviews on Europcar in United Kingdom

Clara Bernal

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Reviewed: Wed, Jul 2, 2025
About Europcar: 10.0 /10
I've been driving for years, and this was an excellent experience. They provided us with a new car, and the staff's service was exceptional.
About QEEQ: 10.0 /10

Griffith Anderson

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Reviewed: Wed, Feb 5, 2025
About Europcar: 6.0 /10
About QEEQ: 10.0 /10

Mirabelle Ingersoll

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Reviewed: Mon, Sep 12, 2016
About Europcar: 10.0 /10
It was okay, but the staff at the store tried to upsell insurance.
About QEEQ: 8.0 /10

P.Kumwenda

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Compact | Volkswagen Golf or similar
Reviewed: Thu, Aug 22, 2019
“Time when picking up maybe need more staff to faster the process”
About Europcar: 9.0 /10
The car was excellent good cruise control drive very well I loved it but it was not washed up .. it was dirty when I pick it up . And due to running out it time I couldn’t wait for another hour to be cleaned☹️So really disappointed on that but otherwise I loved driving the car .. superb!
About QEEQ: 8.0 /10

J.crabtree

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Premium | Mercedes-Benz C Class or similar
Reviewed: Fri, Aug 17, 2018
“The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf”
About Europcar: 9.2 /10
Like: The ease of the booking and the car was amazing
Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.

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