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Live chat Email us Service Code: 8512413263
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Good but not great

Reviewed: Wed, Sep 11, 2019
About Europcar: 8.3 /10
Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either. I don't know if it would be resolved or not.
About QEEQ: 8.0 /10
Mini Van | Citroen C4 Grand Picasso 7 Seats or similar

Relevant Reviews on Europcar in United Kingdom

Nelson Jerry

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Reviewed: Tue, May 13, 2025
About Europcar: 10.0 /10
The car was in good condition, the service was excellent, and the pick-up and drop-off process was quick.
About QEEQ: 10.0 /10

Rosemary Godwin

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Reviewed: Sat, Oct 12, 2024
About Europcar: 2.0 /10
About QEEQ: 10.0 /10

A.Osinga

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Small SUV | Opel Crossland X or similar
Reviewed: Mon, Jul 3, 2023
“Would Definitely use Europcar and QEEQ again, and again........”
About Europcar: 9.0 /10
Our rental was from Cardiff Airport - unfortunately not the largest airport, therefore a little understaffed. Through no fault of the staff member, he was on his own to process Pick-Up's, Returns, Cleaning and all other related duties at a car hire counter. In my opinion Europcar should have a minimum of 2 members of staff on duty at all times. As always, the vehicles available are excellent, the rental process simple and effortless - will always use Europcar if price allows it
About QEEQ: 10.0 /10
As always, a simple and easy way to save money on car rentals. Only one slight moan - I'm requested to 'upload' rental agreement//Invoice after rental has been completed to gain QEEQ Points, This should not be necessary and be done away with, points added automatically. A small moan on an otherwise excellent website service

j.khayatt

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Standard | Volkswagen Passat or similar
Reviewed: Sat, Aug 17, 2019
“Overall excellent service got a free upgrade which was really appreciated. Car and service great”
About Europcar: 9.3 /10
Overall excellent service got a free upgrade which was really appreciated. Car and service were brilliant, will use again
About QEEQ: 10.0 /10
Overall excellent service got a free upgrade which was really appreciated. Car and service were brilliant, will use again

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Economy | Vauxhall Corsa 2 doors or similar
Reviewed: Sat, Jun 1, 2019
“Painless”
About Europcar: 10.0 /10
The counter staff were excellent, friendly and extremely helpful
About QEEQ: 10.0 /10

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