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highly disappointed with ecovia service

Reviewed: Sun, Aug 18, 2019
About ecovia: 6.7 /10
1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.
About QEEQ: 8.0 /10
Compact | Seat Leon Estate or similar

Relevant Reviews on ecovia in Italy

Karen Jackson

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Reviewed: Wed, Feb 6, 2019
About ecovia: 10.0 /10
The staff were relatively patient and enthusiastic, considering the language barrier.

Jay

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Mini | Fiat 500 or similar
Reviewed: Sun, Oct 13, 2019
“Pay a little extra (avoid EcoVia)”
About ecovia: 4.3 /10
Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...
About QEEQ: 10.0 /10
Great service. Even reduced the price. Good comms. Just need to make sure I pick another hire car company.
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Pavel

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Mini | Fiat 500 or similar
Reviewed: Wed, Sep 18, 2019
“Check your card with the car rental if you travel to Italy.”
About ecovia: 9.3 /10
We thought that we are getting a fiat 500 but the lady from the counter advised us to take a Kia picanto so as it is better equiped and has a much lower risk of being stolen. That was a funny and scary proposal at the same time. All good.
About QEEQ: 10.0 /10
Very helpfull customer service.

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Economy | Fiat Panda 2 Doors or similar
Reviewed: Wed, Sep 11, 2019
“Good price if you have the time and patience to wait.”
About ecovia: 7.3 /10
I have never waited so long to get a rental car in my entire life! Over 2 hours, with not many people in line. While I liked the car, it was too big for our purposes, but I was so exhausted from the long wait that I didn't want to exchange the vehicle. I vowed never to rent with Ecovia again! 1 hour into the wait with no movement in the line. Still have not received an explanation or apology for what took so long!
About QEEQ: 8.0 /10

Tatom

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Convertible | Fiat 500c or similar
Reviewed: Sat, Aug 3, 2019
“Circulez! C’est l’arnaque”
About ecovia: 6.3 /10
Le loueur n’est pas dans l'aéroport, on a cherché bien longtemps avant de le trouver. On a dû payer plus du double parce que soit disant ils n’acceptent pas les cartes de crédit mais il faut une carte de débit.

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