highly disappointed with ecovia service

I.Nat

Italy

Reviewed: Sun, Aug 18, 2019

About ecovia: 6.7 /10

1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.

About QEEQ: 8.0 /10

Compact | Seat Leon Estate or similar

1 days rental

Relevant Reviews on ecovia in Italy

Nigel Jane

Italy

1 days rental

ecovia

Napoli

Italy

Reviewed: Wed, Oct 8, 2025

About ecovia: 10.0 /10

The staff had a very good attitude and their English was average. There was no hard-selling; we proactively purchased full insurance locally, which cost 36 euros per day. With full insurance, there was no need for a thorough vehicle inspection, and returning the car was very convenient—just park the car and drop the keys in a box. We arrived a bit late, and the smaller car we originally booked was unavailable, so they gave us a slightly larger vehicle, a Volkswagen Taigo. It was very easy to drive, especially on winding mountain roads, and provided a comfortable driving experience. It can fit a 28-inch suitcase.

About QEEQ: 10.0 /10

Lauren Fred

Italy

1 days rental

ecovia

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Thu, Sep 27, 2018

About ecovia: 6.0 /10

About QEEQ: 8.0 /10

Milica

Italy

14-day rental

Economy | Kia Rio or similar

ecovia

Brindisi Airport(BDS)

Brindisi

Italy

Reviewed: Tue, Apr 16, 2024

“good value for money”

About ecovia: 7.0 /10

we got really good deal, since it was out of season. The car was not in a great shape, but If was really good deal so I could not complain.

About QEEQ: 10.0 /10

Everything was fine

Italy

1 days rental

Mini | Fiat 500 or similar

ecovia

Naples International Airport(NAP)

Naples

Italy

Reviewed: Fri, Aug 9, 2019

“Disappointing”

About ecovia: 5.3 /10

Booking said it was In-terminal collection - this wasn’t true! Rental pick up was off-site. Address given is different when put into google maps, so when on foot was a nightmare to find. Didn’t have the car I booked. Petrol wasn’t full. Got charged to wash the vehicle on drop off (no other provider does this). Wasn’t made clear enough that you had to call them on arrival (no other provider does this) to be collected. When given shuttle back to airport they didn’t even drop us at departures, was left on road about 1/2 mile away. All round poor experience and won’t use again or recommend

About QEEQ: 10.0 /10

C.Brock

Italy

1 days rental

Compact | Fiat 500l or similar

Reviewed: Wed, Jun 26, 2019

About ecovia: 9.0 /10

It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!

About QEEQ: 10.0 /10

highly disappointed with ecovia service

Relevant Reviews on ecovia in Italy

Pay for Car Rentals with Crypto