Clean car, exceed expectations

Pretty satisfied overall. There were quite a few people, so I had to wait in line. Although it's not a Mazda 3, the car was easy to drive and had plenty of space.

After taking an hour and a half flight we had to wait on line at the counter at FLL for an hour and a half to receive our reserved car. There were 3 people working and a line 60 people long. All of this while wrangling an almost 2 year old does not making travel any easier. Car received was smaller than expected.

I requested a small car but received full size; not good for driving in Hawaii, Big Island; who needs black car in such sunny place as Haiwai, it heats up so fast. it is confusing to locate drop off place, the signs are misleading very much

I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.