They initially provided a pickup truck, but after repeated requests, they finally exchanged it for the Wrangler I originally booked.

Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.

Had to wait an extra 20 minutes for car cleaning during pickup. Return was very quick, done in a minute. Overall, quite satisfied.

The persons in the counter tried very hard to make you buy other very expensive services. Even tell you that if you do not buy somethings is ilegal. We did not like that at all. Very bad.

Like: Service was very good
Dislike: The car needed a push up hills in CT