The staff at the car rental company in San Francisco Airport are very friendly and responsible.

The employees at the rental company always push services. They strongly recommend the toll road fee card service, which costs $14 per day. It's crazy. The Mazda 3 I got had a tire pressure issue and was leaking air within 24 hours. I had no choice but to accept it, contact a repair shop, and pay out of pocket for a tire repair, wasting most of my day. It is highly likely the car already had tire issues when picked up.

Only the Kia Soul was left, not the model I booked, and the queue was long.

There was no proper queuing system at the Thrifty shuttle pick up point. We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX. The buses that came were either full or people have no consideration that we arrived first. We ended up having to call UberXL.