The car was ok but could be better...

No upselling services and short waiting time.

I was quite satisfied with the overall service during this car rental experience. I’d give it 5 stars. The rental price was reasonable compared to previous occasions. Besides the 300 euros deposit, there was an additional 30 euros service fee. The Volkswagen car we rented was manufactured in 2024 and had only 2,100 kilometers on it when we picked it up—a brand-new car. We booked the car pickup for 9:00 AM and arrived a bit earlier, but the counter staff told us to come back at exactly 9:00 AM to proceed. The rental process was simple; they asked if we had insurance, we showed them our insurance documents, and they didn’t try to sell us additional coverage. Returning the car was even more convenient—just drive it into the garage, hand over the keys, and you're done. No further formalities were required. Compared to our experience with ALAMO in Zurich last June, which was a disaster, this was so much easier. From now on, we’ll rent with Europcar. Although their costs might be slightly higher, the pickup and return process is hassle-free, the cars are well-maintained, and the overall experience is reliable.

This is my second time renting from this company this year. Picking up and returning the car was quick and easy.

There were quite a few people, had to take a number and wait, the waiting time was over 10 minutes.

Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!