I booked for wolkswagen jetta, but they gave me nissan altima without any update

I am very disappointed with this rental company. Firstly, despite clearly stating at the counter that we did not need any additional services, they still added over 1,000 RMB in fees. When we protested, the staff crossed out the fees with a pen and told us not to worry, but the charges were still deducted after returning the car. Multiple negotiations have not resolved the issue, leaving me extremely disappointed with Hertz!!! Furthermore, the quality of this Model 3 was particularly poor. The exterior was covered in scratches, the interior was heavily soiled, and most importantly, it had severe wind leakage far worse than other Model 3s. Additionally, we specifically asked the store staff and were told that charging was free, but we were still charged for it after returning the car. Overall, this was a very unsuccessful and unpleasant car rental experience, and our complaint is still ongoing…

Had 6 car changes very poor level of service

The car had mechanical problem. The cat vibrates non stop whenever the car go over 60 MPH. Told the return agent and they did nothing about it. , they didn’t even said they sorry for my experience.

Like: Price was almost half of any other I found for an excellent product
Dislike: all great

Like: I LOVED the cost, but the experience was amazing and easy. I will definitely go through your company and Hertz in the future for all my travels as long as they are like this one!