Car was fine Counter staff member was dreadful

QEEQ as ever very good

Only 1 Thrifty person on counter, Sixth had 4 people on the adjacent counter. Poor signage for car rental at airport. No sat nav on car nor I phone connection

Do not understand why I had additional charges

Staff at pick up was AMAZING and helpful. I will definitely rent through you again!

Car exceeded my expectation and staff at pick up was AMAZING and helpful. I will definitely rent through you again!

Wait time to pickup rental was very long due to a delayed flight, but staff was accommodating, and upgraded me free because the car I originally planned on was in need of service. Drop off time was so quick that it was concerning. Neither pickup or drop off staff would review the issues or damages with the car with me in person and this also concerned me, as I would not want to be charged for damages the car had prior to my use. I drive a 2017 Volkswagen Jetta, that was a little worse for wear. The car had ants, dirty windshields- rear and front, and every seat had water stains. The rearview mirror was broken and wouldn't stay in place. The power windows did not work properly because it is in need of a window modulator. The engine had charging issues and I suggested to the drop off staff that it needed a new battery. I also suggested that the car receive a transmission flush, as the overall mechanical stability was clunky and I was worried the tranny would drop out.

Three website was easy to use, and customer service took care of me when I was in need when my flight was delayed so long and I was fearful that I wouldn't be able to get the rental car after closing time. Service representatives were accommodating and contacted Thrifty for me and ensured that someone would be there to fulfill my rental.

Did not receive the email receipt of final payment. This has caused great inconvenience as I have been unable to claim reimbursement for the expense. Every other car rental company emails the receipt immediately. Very unhappy.