It was car hire with no drama.

The service was excellent. I originally booked a Corolla, but when I picked up the car, it turned out to be a huge Toyota 4Runner. I even thought I had taken the wrong car. Overall, it was a great pick-up and drop-off experience.

It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.

N/A

Since I only had a US driver's license and not a Chinese one, Avis did not accept the order from the car rental platform. It took two hours to resolve the issue through the platform’s customer service, placing a new order and negotiating a refund for the difference. Avis customer service was not very friendly, but thanks to the platform’s customer service for their patience and solving the problem over the phone. I will use the platform again, but not Avis...

Car rental companies in the US tend to be strong-willed, with no inspections for pick-up and drop-off. There's a higher level of social trust, but the service awareness is relatively poor.

Queued for nearly 40 minutes. Even though I said no additional services, the staff kept pushing extra fees: additional insurance, extra driver, a full tank of fuel. The model I wanted was not available, and they tried to sell me a more expensive one. When I refused to pay extra, the staff became very impatient. They charged a deposit on my credit card without my consent. There was no Chinese service during this process.