Really friendly staff and super fast pick-up. They just asked if I already had insurance and didn’t try to hard-sell their own. I’d originally booked a VW T-Roc, but they first gave me an EV. I wasn’t happy with that, asked for a petrol car instead, and they immediately switched it to a Volvo XC60 that was basically brand new. Drove really comfortably. We returned the car after 10 pm; the desk told us they have staff there until 11 pm, and if no one’s around you can just drop the key in the box by their office door. Drop-off was smooth and hassle-free.

There may be sales pitches, just emphasize that you've already purchased.

No unnecessary insurance was upsold, and communication went smoothly. The expectation was a small SUV, but upon pickup, only a Volkswagen Golf was available as all small SUVs were gone. The car was in good condition, with only 15,000 kilometers driven and relatively new.

The pickup time was horrible.

We were told the vehicle was a Toureg or similar, and at pickup, they said Locauto does not have these type of vehicles.