Very satisfied with this car rental experience.

I couldn't reach the car rental company by phone. When I picked up the car at night, I didn't notice there were scratches on the body. When I returned the car, they said they would charge me for it. Also, the car I rented was different from the one I picked up. I felt cheated. Next time, I will make sure to clarify every term before renting.

When picking up the car at Düsseldorf Airport, the staff kept saying that the insurance I bought wasn't zero-deductible and strongly recommended I add coverage (costing over 300 euros). Although QEEQ had already advised against believing the rental company's upselling, I ended up buying it again (previously got tricked in Spain). This time there was indeed significant scratching. When returning the car in Switzerland, I was met by an intern who didn't know much and kept saying I rented the car in Germany and he didn't understand German. I asked him to check the system to see if my insurance would cover it, and he kept saying he didn't know. The other staff also didn't help explain it to me. In the end, I still don't know if my credit card will be charged, making me feel very uncertain even after buying expensive insurance.

We recorded a video during pickup showing an issue with the rim. When we returned the car, they claimed there was a problem with the same rim. We showed them the video, and they verbally acknowledged it and said it was noted and there would be no charge. However, four days later, we were still charged.

The service was excellent and very patient. The car was in great condition, a brand new one. During the return, there was no need to wash the car.