Easyrentcars.com and Keddy by Europcar, a great combination and a great way to start a holiday

We had two people and two large suitcases; the car we originally booked couldn't fit them. The staff said we couldn't place them on the back seat or we'd be fined (though I doubt that would actually be the case). They offered an upgrade at a cheaper price, but it still would have cost us nearly 2000 extra. We firmly declined, and in the end, they upgraded us to an SUV for free! Extremely grateful!!!

There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.

Easy booking system

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.

Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.