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Smaller than booked; extremely damaged car, not all faults listed;office staff trying to sell extras

Reviewed: Sun, Oct 13, 2019
About Keddy by Europcar: 6.0 /10
I booked an economy (Corsa or similar), but was initially given a Fiat 500 (I had a total of 800 km to drive, hence did not want a micro), which I managed to avoid and was finally given a Toyota Yaris instead. The guy at the desk was very eagerly trying to sell me additional insurance, claiming that the all covering extra insurance I had (taken at the time of bookin; insurance by AXA) would be useless if something happened. The car was in a very poor condition with all corners scratched heavily, the front spoiler skirt almost falling off and a big dent/scratch extending from the passenger front door all the way to the back. Only 6 scratches were listed and as I felt being rushed out of the office I took photos/videos of all visible defects (later realized that I didn't even manage to spot all of these). At least managed to convince the guy at the parking-office (not at the counter) to come to check the car with me before taking off. Hesitantly he came and very briefly looked around the car and listed three additional defects on the paperwork. Was it someone with less experience with cars instead of me, none of those would have been listed. At least on returning the car I was verbally given an "all good", so hopefully, no further expenses will be claimed from me.
About QEEQ: 8.0 /10
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Economy | Opel Corsa 2 Doors or similar

Relevant Reviews on Keddy by Europcar in Spain

Jacob Jennings

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Reviewed: Sun, May 19, 2024
About Keddy by Europcar: 8.0 /10
Good service at the store

Melissa Becher

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Reviewed: Mon, Feb 12, 2024
About Keddy by Europcar: 8.0 /10
Smooth pickup, quick return, overall satisfied. Shortcoming: Booked a 5-seater, got a 7-seater.
About QEEQ: 10.0 /10

D.Brennan

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Compact | Seat Leon Estate or similar
Reviewed: Thu, Aug 22, 2019
“Hassle free rental”
About Keddy by Europcar: 9.0 /10
No issues with the hire or pick up. The car had a few scrapes and dents that the girl on the counter verified on the rental document. The staff on the drop off checked it and I had no issues
About QEEQ: 10.0 /10
Easy platform to use

J.Watson

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Compact | Volkswagen Golf or similar
Reviewed: Sun, Aug 18, 2019
“Fantastic”
About Keddy by Europcar: 9.7 /10
Fantastic price compared to Avis and others on the island in the days in question
About QEEQ: 10.0 /10
Very good and easy to use. I wasn’t expecting great thing, but it was seamless and an excellent experience.

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Mini | Citroen C1 2 Doors or similar
Reviewed: Thu, Jun 13, 2019
“Excellent car. Value for money Pick up and drop off not straight forward.”
About Keddy by Europcar: 6.7 /10
Closed when we arrived. Other staff very pleasant and helpful while we waited. Then the Kerry by Europcar staff member was helpful but drunk when serving us.
About QEEQ: 9.0 /10

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