Quick pick up and return, got the exact car that was booked. All worked great.

Overall it's fine. The car's condition is average, and the air conditioning cools down too slowly.

We had two people and two large suitcases; the car we originally booked couldn't fit them. The staff said we couldn't place them on the back seat or we'd be fined (though I doubt that would actually be the case). They offered an upgrade at a cheaper price, but it still would have cost us nearly 2000 extra. We firmly declined, and in the end, they upgraded us to an SUV for free! Extremely grateful!!!

Great service attitude. Although the car had some minor damage initially, they marked it themselves. There were no issues upon return.

The pick-up and drop-off processes were smooth, and the fee explanations were clear.

Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.