The car rental company feels somewhat deceptive and lacks transparency. Even if you pay more on the platform and purchase all the insurance options, they still push unclear additional services at the counter. Renting a car through this platform is based on previous after-sale service experiences, but the rental company arbitrarily charges and adds unknown fees, which is extremely frustrating and shows a lack of credibility for a large company. Very disappointing.

Very good

No notarization needed, overall good, no hard sell, but had to wait a long time to pick up the car. The Dodge MPV's trunk space is a bit tight for two families traveling.

We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague

No comment really, maybe stop using Dollar as they are awful

Dislike: Hard to find Rental Car Return where returning to airport!