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Live chat Email us Service Code: 1109796216
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Great value, easy to find a good rental

Reviewed: Fri, Jul 12, 2019
About Europcar: 8.3 /10
Picking up the car was a very unpleasant experience. After travelling for 15 hours and walking 15 minutes to the car rental facility with all of our luggage there was no order at the rental counter. There did not seem to be a line and everyone was crammed into the small space to rent cars. Took some time to find the kiosk to sign in to get a "number" but had to listen for our name to be called. Then it was high pressure to buy additional insurance which I did not want to buy. I had to argue with the woman at the counter to decline the insurance. It took more than an hour to get the car. Thankfully, drop off was quick and easy.
About QEEQ: 10.0 /10
Very easy to use. Wish service at Europcar was as easy
Economy | Volkswagen Polo or similar

Relevant Reviews on Europcar in Italy

Anonymous

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Reviewed: Mon, Dec 1, 2025
About Europcar: 10.0 /10
The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.
About QEEQ: 10.0 /10

Eli Nicholas

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Reviewed: Sat, May 10, 2025
About Europcar: 4.0 /10
About QEEQ: 8.0 /10

Lee Doyle

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Reviewed: Sun, Apr 13, 2025
About Europcar: 10.0 /10
Friendly service, clear explanations, no hard-selling.
About QEEQ: 10.0 /10

John Bellamy

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Reviewed: Wed, Aug 21, 2013
About Europcar: 10.0 /10
No queue for picking up the car, very fast and convenient.
About QEEQ: 10.0 /10

L.Bach

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Economy | Renault Clio or similar
Reviewed: Sat, Sep 21, 2019
About Europcar: 8.3 /10
Staff was great at pick-up. We had two car and there were a few people waiting in line but it went smoothly with the paperwork. No attempt to sell us on additional insurance as we had bought full cover from Easyrentcars. Once paperwork was done, however, in Florence centre, we had to walk a little to a garage to collect the car. Unfortunately, lots of people were waiting and staffs did their best to get everyone their cars. It was a little hectic and took a while, but the staffs did their very best. We may have just been their at peak pick up time too. Just allow extra time if picking up in Florence centre.
About QEEQ: 10.0 /10
First time booking with Easyrentcars and it was so easy and simple. We had additional coupons which helped a lot.

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