Phone contact from airport was difficult. Picking up and dropping off van at location was smooth.

Pague por adelantado el seguro del vehículo pero al llegar tuve que pagar otro seguro. El segundo chofer que nos llevó de ACE al aeropuerto. Nos trató muy mal

Initially booked a cheaper car for about $312-thenwhen I learned the SUV was not 4 wheel drive I upgraded and spent 412 which I was told would be a 4 wheel drive. When I arrived at ACE I was told it was not 4whell and had to pay an additional $143. This is unacceptable!!!

NSTR

Great

The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

The shuttle driver and agent at the rental location were very cold and impersonal on pick up. Luckily on drop off there were different people.