Phone contact from airport was difficult. Picking up and dropping off van at location was smooth.

The staff was courteous and the car was nicely cleaned. Just a heads up Ace will make you purchase their liability insurance. Although that was the case, the rental was well worth the money spent.

Qeeq was great. It was easy to book and to get in contact with customer service when I needed to ask questions or get clarification.

They lied to me that I had to have an insurance on top of mine. They charged me additional $ 550 for the insurance. I had to come back and talk to the manager, and he was finally able to refund me that money. They also have a policy in place that when you get on a toll road, they charge your card for the toll plus $ 50.00 administration fee every time toll is recorded. It was the most stressful pick up procedure I have had so far. The whole fiasco took over two hours. Also, the pick up time from the DEN airport was over half an hour.

No issues, great service

Terrible reserved a 15 seater and it was not available!

Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.

Great experience. Would definitely use Ace again.