Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

The rental staff were very polite and had a good service attitude.

Average, they promoted insurance and the car provided was different from the one booked each time.

The instructions given by the staff when picking up the car were very clear. Returning the car at the designated location with the self-service system was very smooth. Renting a car in Europe is really convenient.