I booked a luxury brand, even if the same model isn't available, a similar class car should be provided. In the end, I got a Renault. When I asked if I could change it, they said no, but I could pay extra for an Audi A4. This left a bad impression.
The car we got was quite new, with only a bit over 9,000 km. However, the staff seemed a bit inflexible (possibly because the car wasn’t ready yet). We arrived at 2:30 PM for a 3 PM reservation, but they didn’t allow us to pick it up until 3 PM. On the bright side, we mentioned having insurance, and they didn’t try to upsell anything else.
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