The car rental company handled the procedures quickly and had a friendly attitude. Thumbs up!

Staff was great at pick-up. We had two car and there were a few people waiting in line but it went smoothly with the paperwork. No attempt to sell us on additional insurance as we had bought full cover from Easyrentcars. Once paperwork was done, however, in Florence centre, we had to walk a little to a garage to collect the car. Unfortunately, lots of people were waiting and staffs did their best to get everyone their cars. It was a little hectic and took a while, but the staffs did their very best. We may have just been their at peak pick up time too. Just allow extra time if picking up in Florence centre.

First time booking with Easyrentcars and it was so easy and simple. We had additional coupons which helped a lot.

20 minutes d'attentes pour récupérer la voiture et un personnel pas très agréable. Ils te proposent bien sûr un meilleur véhicule pour quelques euros de plus par jour... A la restitution, une rayure a été constatée: aucun conseil pour minimiser la facture, aucune information sur les suites et la facturation, aucune empathie. Mauvaise expérience malgré de très nombreuses locations sans problème chez d'autres compagnies moins connues. Au final, ils sont très procédurier et ne laissent rien passé...pour maximiser le coût final... Je ne renouvellerais pas chez Europcar c'est certain... Je déconseille...

RAS. Tout s'est bien passé.