Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

The rental process was alright, but the insurance upsell was too obvious. After an accident, encountered extremely high additional charges, the experience was very bad.

que porqueria de empresa, el tipo nos trato super mal, nos queria cobrar un monton de cosas, al final no usamos el servicio.

If you're for the first time in MXP airport is a little tricky to find where are the rental cars parked. Not enough signs to guide you there. The car return process was really very fast. Thank you

Not a good experience over one hour to get served when I was 3 meters from the counter with 8 people in front of me, now Im being accused of causing damage to the car ( a scratch to the bumper ) which I did not as the car never left the hotel car park