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Rental pickup and drop offs went smoothly, but final billing has been a disaster!

Reviewed: Mon, Jan 27, 2025
About Avis: 10.0 /10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ: 8.0 /10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Small SUV | Toyota RAV4 or similar

Relevant Reviews on Avis in United States

Haley Hansen

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Reviewed: Thu, Oct 9, 2025
About Avis: 10.0 /10
The car rental company was excellent!
About QEEQ: 10.0 /10

Olivia Jeremiah

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Reviewed: Tue, May 20, 2025
About Avis: 10.0 /10
Very good, the car is very new and in great condition.
About QEEQ: 10.0 /10

David Noah

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Reviewed: Tue, Jul 30, 2024
About Avis: 10.0 /10
Simple process, but average car models.
About QEEQ: 10.0 /10

steve

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Economy | Kia Soul or similar
Reviewed: Thu, Jun 15, 2023
“good!+++”
About Avis: 9.0 /10
everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.
About QEEQ: 10.0 /10

Ian

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Medium SUV | Ford Edge or similar
Reviewed: Wed, Aug 3, 2022
“Generally great.”
About Avis: 9.0 /10
All went well. However Avis, as with all car hire companies, needs to speed up the check in process. Their computer system is extremely slow. Ridiculous slow. There was only one serving and by the time we were served the queue had grown from 0 to more than 7 and getting larger. Car could have been cleaner.
About QEEQ: 10.0 /10
All seamed to work as planned.

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