Rental pickup and drop offs went smoothly, but final billing has been a disaster!

D.Weisenberger

United States

Reviewed: Mon, Jan 27, 2025

About AVIS: 10.0 /10

Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.

About QEEQ: 8.0 /10

I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.

Small SUV | Toyota RAV4 or similar

34-day rental

Relevant Reviews on AVIS in United States

Devin Gunther

United States

1 days rental

AVIS

San Francisco Airport(SFO)

San Francisco

United States

Reviewed: Mon, Mar 24, 2025

About AVIS: 6.0 /10

Overall satisfied with the car rental company.

About QEEQ: 10.0 /10

United States

1 days rental

Small SUV | Toyota RAV4 or similar

AVIS

Los Angeles

United States

Reviewed: Fri, Oct 18, 2024

“Brilliant experience compared to airports at LAX.”

About AVIS: 10.0 /10

Car exceeded expectations as were upgraded and desk agent was brilliant.

About QEEQ: 10.0 /10

S.Mah

United States

3-day rental

Economy | Kia Rio or similar

AVIS

Minneapolis Airport(MSP)

Minneapolis

United States

Reviewed: Thu, Oct 10, 2024

“Smoothe.”

About AVIS: 10.0 /10

Yes, great rental.

About QEEQ: 10.0 /10

Christine Duncan

United States

1 days rental

AVIS

San Francisco Airport(SFO)

San Francisco

United States

Reviewed: Fri, Oct 18, 2019

About AVIS: 2.0 /10

The queue for picking up the car was very long. Initially, they gave me a pickup truck, but then I went to the counter to exchange it for a Ford Fusion. When I went to get the car, I found out that someone had already loaded their luggage in it, meaning it was reserved for someone else. I had no choice but to go back to the counter and, in the end, I paid extra for a Lincoln. The whole pickup process took more than two hours. The worst part was that the Lincoln had low tire pressure after just one day, so I had to go back to the shop to exchange it for a Ford.