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Rental pickup and drop offs went smoothly, but final billing has been a disaster!

Reviewed: Mon, Jan 27, 2025
About Avis: 10.0 /10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ: 8.0 /10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Compact SUV | Toyota RAV4 or similar

Relevant Reviews on Avis in United States

Rock Mac-

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Reviewed: Sat, Jun 29, 2024
About Avis: 10.0 /10
Renting a car is quite easy. Just prepare the necessary documents and it takes about 10-15 minutes to complete. When signing the contract, check if there are any extra fees and inform the staff to cancel unnecessary items.
About QEEQ: 10.0 /10

Nicola Billy

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Reviewed: Mon, Mar 16, 2020
About Avis: 10.0 /10
Hardly any waiting line, got the car very quickly.
About QEEQ: 10.0 /10

Bruno Reynolds

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Reviewed: Mon, Aug 10, 2020
About Avis: 8.0 /10
Waited in line for two hours with only one employee handling both car returns and pick-ups. In the end, the same person was also responsible for disinfecting the car. This shows the employee's hard work but also highlights the company's staffing issues.
About QEEQ: 8.0 /10

Crystal Service

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Reviewed: Wed, May 8, 2019
About Avis: 6.0 /10

V.Ferreira

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Compact SUV | Toyota RAV4 or similar
Reviewed: Fri, May 10, 2024
“Easy process, fast pick up and drop off, friendly staff”
About Avis: 9.0 /10
Easy process, fast pick up and drop off, friendly staff
About QEEQ: 10.0 /10
Fair prices, included all the important coverages,Easy process, fast pick up and drop off

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