I read many reviews before and found mixed opinions about East Coast, which made me hesitant to choose this rental company. For instance, people mentioned that the cars are old, the staff provides poor service, and they push for insurance sales, etc. In the end, I chose the Collins St. location based on its convenience. After picking up the car, I felt confident in my choice! We arrived half an hour late, greeted the staff, and the lady was very courteous, possibly because it was close to the end of her shift, so there was no line. Since I didn't have the printed documents, I asked if electronic versions were acceptable. The lady said I could email them, which was very convenient. The pickup area was just outside in the parking garage, and the car was quite new. The lady showed us the car and explained how to pick up, return, refill gas, etc., and the process was very smooth! After driving the car for a few days, I found it to be very fuel-efficient, my first time driving a hybrid. On the return day, I refueled for $28. I'm not sure about other locations, but I highly recommend the East Coast Collins St. branch!

Long queue; Long waiting time for the airport pick-up.

The car pick-up process was quick, but it's very far from Melbourne Airport! On the day of return, the keys got locked inside the car. When I called the rental company's phone number, they refused to assist. I had to seek help from the local tracking system, and a service person came to unlock the car! I can only say that the rental company is completely irresponsible in such incidents; it was the local tracking system department that was helpful, providing free service and taking no charge!

Great company, friendly service all good.

Great company and easy to use app

Like: Extremely efficient and professional. Highly recommend. Very fast shuttle to and from airport
Dislike: Nothing bad to say