Good service.

Staff are patient.

We were overcharged for the young driver fee and the second driver fee. Additionally, there is still a charge of several dozen euros that we don't understand. It was a very bad car rental experience.

The front desk staff didn't speak much English when I first arrived, which made communication a bit difficult. However, the car pickup experience was excellent. I rented a compact Golf but received a nearly new Volkswagen Tiguan with only 6000 kilometers on it. The car was in top condition, though being a four-wheel drive, it consumed more fuel. Returning the car was simple; I just handed over the keys and there was no deposit fee. They only charged me the rental fee upon return. Overall, aside from the front desk's limited English, everything was great. I would consider renting from AVIS again, even though it's a bit pricey.

Big queue and only 2 staff at counter in airport

All good