counter staff was very helpful.

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My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

I liked the way the avis/budget staff at the Sorrento office worked as a team. The car at pickup wasn't filled with fuel fully as documented, but this was quickly rectified at a minimum of Inconvenience.