The store at Chicago airport is small and relatively far. The waiting time for the shuttle bus is long. Everything else is good.

When we picked up the car the rental agent still managed to find an additional $200 of charges before we could have the keys despite our paperwork saying everything was included. Of course you are too tired to fight with these guys and to be honest you expect the last minute rip off at car hire places don’t you!

Despite booking with Europecar via Easyrentcars.com car was provided by Advantage and it was overall terrible experience. First, desk agent refused to add my spouse to rental for free and requested 13$ per day for it. In Nevada spouse can drive hired car for free and it was offered to me by another companies without any problems before. There were also restrictions on driving cars to certain states - this wasn't mentioned during booking process. First car offered to me was dirty and had broken, loose bumper. Second had unbearable smell of Marihuana. I refused to take any of them and finally accepted third car. Dealing with person who swapped these cars (not desk agent) was only positive part entire car hire process. I will never use Advantage for hiring car in the future.