Will use again

Initially, I received the reserved Peugeot 508, which was brand new with less than 1000 kilometers. Unfortunately, the air conditioning broke down after a day. Luckily, I was in Paris, so I went to the airport to exchange the car and was given a Ford KUGA hybrid with 8000 kilometers. It had more space and was fuel-efficient. When picking up the car, they only asked about insurance and explained how to claim it with the insurance I bought from QEEQ. There was no further upselling, and the service attitude was excellent.

Although there's no dedicated reception, the staff at Enterprise were very responsible and provided a lot of suggestions and points to note.

I ordered snow chains as we were going skiing but they were not provided. Counter staff just said no you didnt order them. No proof but they were very unhelpful in fulfilling the requirement for chains. I also ordered a AWD SUV or similar. Ended up with a 2WD van which was not similar.