We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.
I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.
The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK
a member of the Hertz team was waiting for me at the airport to take me to my vehicle which was clean and well presented. No complaints
About QEEQ:10.0/10
Unbelievable value doubted the service if I m honest but didn't have to pay anymore than what was offered on booking. Will be using them again next week.
“Pick up was a nightmare. I was supposed to have a free extra driver but it never showed up on the bo”
About Hertz:6.7/10
Car was a work van but luckily some great staff at pick up point helped us
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