Good

I was unsure about the exact deposit amount. My credit card was charged over 110 pounds and I don't know how much will be refunded. It took a long time to find the drop-off location, almost missed my flight.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.

Massive queue at the pick up counter which really delayed my departure from the airport and plans for the evening. Seemed really slow with nothing pre-printed and only one printer which then jammed. Lady on the desk was lovely but horrible wait outweighed this. Will actively avoid Avis in the future if that’s the counter process.

I booked the car for business use. I received a better car than expected. It was a pleasure to drive and very helpful with built in sat nav and bluetooth. The cruise control was also nice to use on the motorway and made driving easier than my normal old car which I use for personal use.

It was easy to book and very competitive prices