I booked an Audi A4 but was given an Audi Q2. The same thing happened during my last car rental in Rome: I booked an SUV and got an Audi A4. The trunk could only fit two 26-inch suitcases by folding down one of the rear seats, but fortunately, there was only one passenger in the back. The diesel car did save me about 15% on fuel, but its condition was terrible—the right rear door was dented, the right rear fender was detached, and there were scratches all over the vehicle. Parking it anywhere could make it look like it had been in a collision. At return, the car rental staff just did a quick check and cleared it. During the rental process, the staff was very polite. I guess this rental company will be my only choice when renting cars in Europe in the future.

I rented a VOLVO V60 but was given an Alfa Romeo. It was too small for 5 people. They said there were no other cars available and I had to cancel the booking if I didn't want it, so I had to make do. When I drove out, I discovered the fuel was only at 3/8 instead of full. I went back to negotiate, and one staff member casually wrote on our contract -5/8. He couldn't speak English but roughly meant that we only needed to return the car with approximately the same fuel level. When we returned the car with the same fuel level, they didn't say anything. However, after returning home, my credit card was charged. Luckily, I kept the contract and photos of the fuel gauge taken at the start. I contacted the rental agency through the rental platform, and it has been almost two weeks without a response. They said it would take up to 28 working days to process. This was my fourth time renting a car in Europe, and it was the first time experiencing such poor service from a company!

Everything else was great, just wondering when I will get my deposit back ??

Everything was good

They could inform that they keep an extra charge as a security.

J'ai selectionné une categorie de vehicule type peugeot 3008 pour avoir un grand coffre et je me susi retrouvé avec une audi A3 qui n offre pas du tout les meme services.