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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

S.Burstein

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Intermediate | Hyundai Elantra or similar
Reviewed: Fri, Mar 6, 2020
“Great Payless rental experience”
About PAYLESS: 9.7 /10
We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.
About QEEQ: 10.0 /10

D.Ashe

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Jul 25, 2019
“It was easy to find, quick when getting rental car.”
About PAYLESS: 10.0 /10
I would’ve like more info on how the tolls work in Boston.
About QEEQ: 10.0 /10

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Full-Size | Ford Taurus or similar
Reviewed: Wed, Jul 10, 2019
About PAYLESS: 5.7 /10
The service was great, but there were so many hidden fees and they tried to charger me 35 cents per mile. I would rather just pay more and go through another vendor.

rAy

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Thu, Jun 20, 2019
“Horrible”
About PAYLESS: 8.7 /10
I was tricked into getting an upgrade thinking its total is $400 but when I turned in the car I DiscoverEd that I was conned into the sale Because The $400 was only the upgrade fee and the total fee was $665 this is unpractical business practices And I expect To be Reimbursed Or I will report it to Is the Better Business Bureau And other Regulatory Bodies

E.Aime

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, May 17, 2019
“It was a nice experience so far so good nothing serious to complain about”
About PAYLESS: 8.7 /10
Yeah everything was ok.
About QEEQ: 8.0 /10
Awesome apps keep up the good work

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