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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 9, 2019
About PAYLESS: 7.3 /10
Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

L.Karger

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Intermediate | Dodge Stratus or similar
Reviewed: Wed, Sep 11, 2019
“Ordered a car get a large van ? Gas cost and parking issues”
About PAYLESS: 6.0 /10
Check in and Check out people where rude and didn’t care that I was waiting and talking using their cell phones. Then give me a Van when I ordered Inter sadan for gas mileage but they didn’t want to provide it to me when there was 10-15 of them in the other area.
About QEEQ: 10.0 /10
Very easy to use but don’t get how to get the discounts

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Jul 18, 2019
“EASY, QUICK, Will use again!”
About PAYLESS: 9.0 /10
Payless was great. Everything was as expected. Easy and fast pickup and drop off.
About QEEQ: 10.0 /10
Great! will use again. Didn't even need to prepay!

J.Follmer

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 16, 2019
“Absolutely no customer service”
About PAYLESS: 2.0 /10
They are no help at all.
About QEEQ: 10.0 /10

R.Malone

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Compact | Dodge Neon or similar
Reviewed: Tue, Jun 18, 2019
About PAYLESS: 10.0 /10
Counter staff very friendly and helpful.
About QEEQ: 10.0 /10
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