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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

DCW

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Wed, Jun 24, 2020
“Fun to get out and travel again!”
About PAYLESS: 9.0 /10
pickup was at Avis, so you may want to note in the reservation process.
About QEEQ: 10.0 /10
I never received any price drop notifications

unhappy

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Sep 18, 2019
“Will use another service.”
About PAYLESS: 7.7 /10
Counter person was nice and asked me if I wanted insurance I said no(it was on my paperwork as well) She had me initial all the no's) went to the next step got in the car started driving made it to the first stop looked at my envelope that the counter girl gave me and she'd typed in ACCEPTED for a $25 per day insurance add on. I called and waited for 15 minutes to get a representative only for her to say 'you'll have to drive back to the airport to have them change this" I explained I was in route to an event miles from there, and I'd like to speak to her supervisor...she put me on hold and I waited 19 minutes before I hung up. Called again when I had a rest stop and got another agent that said I had to send in a claim to the headquarters? He gave me a case number. I took back the car at the end of my rental and explained to the return clerk what happened and within 30 seconds the fee was taken off. Almost an hour of unnerving and frustrating time spent. Seems like a common sense answer was ''sure, we'll handle this' ...Of course along with answering the phone after 3 - 4 rings. Suggestion, take them off your list...
About QEEQ: 8.0 /10

M.Crumlich

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Medium SUV | Toyota RAV4 or similar
Reviewed: Fri, Aug 23, 2019
“I broke down in the desert and I have double insurance coverage and i recieved no road side service”
About PAYLESS: 5.7 /10
The people working here are horrible and have no problem taking your money.
About QEEQ: 7.0 /10
It's not bad, just drop payless rental car.

K.ls

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Jul 19, 2019
“Will use easy car again but will never use payless again”
About PAYLESS: 5.7 /10
Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.
About QEEQ: 8.0 /10

J.Follmer

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 16, 2019
“Absolutely no customer service”
About PAYLESS: 2.0 /10
They are no help at all.
About QEEQ: 10.0 /10

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