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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

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Compact | Nissan Versa or similar
Reviewed: Wed, Mar 18, 2020
“Wrong license plate, smoker car -- really????”
About PAYLESS: 8.0 /10
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
About QEEQ: 10.0 /10

M.Crumlich

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Compact SUV | Toyota RAV4 or similar
Reviewed: Fri, Aug 23, 2019
“I broke down in the desert and I have double insurance coverage and i recieved no road side service”
About PAYLESS: 5.7 /10
The people working here are horrible and have no problem taking your money.
About QEEQ: 7.0 /10
It's not bad, just drop payless rental car.

A.Canlas

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Compact | Hyundai Accent or similar
Reviewed: Tue, Aug 6, 2019
“GREAT EXPERIENCE !!”
About PAYLESS: 10.0 /10
Friendly Staff !
About QEEQ: 10.0 /10
Booking is very Easy ! I love the Drop Down Price protector ! The Best Rent a Car Ever !

Y.Aragonda

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Thu, Jul 11, 2019
About PAYLESS: 2.0 /10
Terrible customer service, Never had such experience with renting car. Definitely will never rent with pay less. Will never recommend to anyone. Terrible, terrible, terrible experience. They just need money and doesn’t care about customers. I reserved my car weeks before my travel and they simply said we don’t have the car size you reserved and gave some small vehicle which was terrible for 7ppl to travel. Charged me the same price for a larger vehicle even though i got a smaller vehicle. Just stay away from Payless. I would rate them negative if i could.
About QEEQ: 10.0 /10
Easy to book. Excellent customer service. Price tracking and rebooking is the best option you can never get from any other booking websites.

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Full-Size | Ford Taurus or similar
Reviewed: Thu, Apr 25, 2019
“Very reasonable for pricing and easy to locate in Vegas airport terminal.”
About PAYLESS: 6.0 /10
The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.
About QEEQ: 9.0 /10

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