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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

MD

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Compact | Hyundai Accent or similar
Reviewed: Mon, Dec 14, 2020
“Disappointed in Counter Agent.”
About PAYLESS: 6.0 /10
Agent at counter asked me if a Mitsubishi Galant was ok? I said "yes that's fine". At the end of the transaction I went to go look for car at the spot and it ended up being a Ford Fiesta instead. Not what she stated, so I was disappointed about that. And the fact that the car was not washed. SMH
About QEEQ: 8.0 /10

B.Banda

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Feb 12, 2020
“I love using this, it's now go to app for car rentals”
About PAYLESS: 10.0 /10
Great cars great rates. Unbeatable so far.
About QEEQ: 10.0 /10
The name speaks for itself. They have really simplified the rental process and cars have great rates.

S.Collins

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Sun, Oct 13, 2019
About PAYLESS: 7.3 /10
Excellent staff. Took care of an issue immediately. IAH airport.
About QEEQ: 8.0 /10

D.Shore

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, May 29, 2019
About PAYLESS: 9.0 /10
Vehicle only had 3/4 tank of gas. I filled up before returning.
About QEEQ: 10.0 /10

J.King

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Full Size | Ford Taurus or similar
Reviewed: Thu, Mar 28, 2019
“Nice Vehicle good price!!”
About PAYLESS: 8.3 /10
Well I suppose to get a Taurus-Ford I didn't. Then the gentlemen said I would get a newer car-Ok. But once got downstairs to get keys young lady couldn't find that car. She gave me another..
About QEEQ: 8.0 /10

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