Great Payless rental experience

No one told us you need to call to have the shuttle pick you up from the airport.

the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat

The man at the counter gave us a free upgrade to a Mustang convertible! We didn’t love the car but we loved the gesture!

We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.

Your side was great, no issues and would use again.

Car was great. Staff was mediocre