I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

They gave me a small class of SUV.

Because the vehicles were limited we were given an SUV and there were no changes in the rental. It used more fuel obviously however we were more comfortable so the trade-off was well worth it.

I've used Easyrent before and they do a good job preparing you so you can avoid additional charges or inconveniences.

Excellent staff. Took care of an issue immediately. IAH airport.

Payless Car Rental : Professional and reasonable

Easy booking and good rates

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.