Service was good, but they tried to upsell full insurance even though we had already purchased complete coverage through the rental site.

Avis didn't provide the car we requested but gave us another car of the same class. Everything else was fine.

The service was excellent, and the explanations were very detailed.

The staff recommended us to buy insurance, saying that if we did not, we would have to pay a compensation of EUR 1300 in case of an accident. We found it confusing since both parties' English was not perfect. After analyzing, we thought this might be a CDW insurance, which means no compensation would be needed if an accident occurred. Buying this insurance at the counter costs EUR 28 per day, which felt very expensive. Considering our situation, we decided not to purchase it. There were three service personnel at the counter, two were for gold members, and only one was for regular members like us, so it felt slow. We reserved a manual Peugeot 3008 or C4 Picasso or a similar car, but got a manual new model Opel Zafira instead. The car had driven 5000 kilometers at handover, was in excellent condition, diesel-powered, had a large front windscreen, and spacious seats.

The queue for picking up the car was very long, waited for more than an hour.