Very satisfied.

Nothing much to comment.

The Sicily By Car counter at Milan Malpensa Airport is not independent; it shares the space with many other companies, but it's easy to find. Once you reach the car rental area, it's on the left. Initially, I rented a Peugeot 307, but at pickup, they upgraded me to an Audi A3, which had only 7000 kilometers on it—what a pleasant surprise! Finding the pickup point was a bit tricky; once you enter the parking area, it's mostly dominated by major rental companies like Hertz. The Sicily By Car parking spot is further inside. Returning the car was very convenient; you don't need to wash it. Just park it in the designated spot, and a staff member will check it. Overall, it was an excellent experience!

after about 40 min in line to pick up car, we were told there were no cars and we have to wait till someone returns a car, we were with a toddler so the guy took mercy and found somehow a car for us, but it was class lower that we paid for and we barely fit and had to put bags on our laps, the car was never washed there was some wire hanging from beneath

figuring how to address issues with customer service

Sicily by Car was forcing me to buy additional insurance after I repeatedly told them that I already had purchased extended insurance. The attendant then informed me that I had to put an $800 hold on my car. At that point I decided to walk away and not rent the car with them. This ruined my plans to visit Tuscan wineries. Never again!