Super fast service and the car was practically brand new.

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

Very satisfied

I had reserved a Volvo XC70, but due to two reasons (the reservation was at Terminal 2, but the plane arrived at Terminal 1, so I wasn't at the initial pickup point; I requested a diesel car), Europcar quickly resolved both issues. We ended up with a Skoda automatic estate, equipped with a built-in GPS. Combined with our own GPS, the trip went very smoothly.