Very satisfied.

We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.

I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!

The car damage policy is a ripped off. The counter staff told me any damage larger than a 50cents coin regardless of fault, I have to pay A$4400. This is utterly unfair and the costs of repair may be much less than that but still I have to pay that amount. The staff told me this is how it is. I had no choice by to buy the comprehensive insurance which is almost equivalent to my car rental price. The counter staff directed me to pick up the car at the parking lot to meet the person checking the car. She didn't call and end up no one is at the parking lot and we have waited 15 minutes and walk all the way back to the counter and she did checking herself finally.

Like: Great car good on fuel
Dislike: Nothing !