Straightforward and simple. I mentioned to the lady at the counter that we were five adults and one child, and asked her to make sure it was a seven-seater car. She asked about our luggage, and I said two large bags, one small bag, and a stroller. She hesitated for a moment and then said she'd upgrade us to a Land Cruiser for free.

Quick pickup and drop-off process. Drop-off had some hiccups but was overall smooth.

Everything was good!

'upgrade' to a toyota highlander which was far too big, and very heavy on petrol consumption, so not value for money we had booked for a compact many months before only to be told that no compact was available - later claimed due to bush fires on mainland - an unlikely story

fine except for thrifty's so-called 'upgrade'