They kept pushing insurance sales despite us telling them we already bought full coverage through the platform. Then they acted rudely when we returned the car, claiming the scratches were caused by us. Fortunately, we showed them video evidence and managed to return the car smoothly.

Very satisfied

When picking up the car, I was told that the seven-seater business car I booked was a manual (even though I specifically noted automatic). They then replaced it with a Volvo XC40, but my luggage didn’t fit. The staff who handed over the car had already left for the day, and I was so anxious. Luckily, a kind guy helped me switch to a Mercedes B200, which managed to fit all the luggage.

The booking was rebooked at a cheaper rate of £17 something, and this amount has not been credited to my account. I paid £279 yet the final quote was £261.

Lovely friendly and helpful staff. Had a short wait for car to be cleaned but worth it. Would definitely use them again.

Easy to use and just enough emails sent without being overwhelmed with useless information.